Help centre
Frequently Asked Questions
Booking, pricing, vehicles and what to expect on the day — answered.
General
What types of vehicles do you offer?
Luxury sedans (3–4 passengers), premium SUVs (6–7 passengers) and Mercedes-Benz Sprinter vans (10–14 passengers). A party bus is available for larger groups.
What areas do you serve?
Chicago and its suburbs, Wisconsin, Indiana (including South Bend and Indianapolis), and anywhere within a 6-hour drive of Chicago.
How do I make a reservation?
Use the Book Now form, WhatsApp or iMessage, text +1 773 905-2808, or email booking@24x7blackcar.com. We usually reply within 5–7 minutes. Please book at least 24 hours ahead; urgent rides can be booked up to 30 minutes before pick-up.
Do you offer one-way, round-trip and hourly service?
Yes. Hourly service is $100/hr in the Chicago area (within a 40-mile radius) and $250 base fare + $100/hr in Wisconsin and Indiana.
Do you provide service for weddings, proms and special events?
Yes — newer-model SUVs, sedans and Sprinters for weddings, proms, funerals, parties and other occasions, plus a party bus for large groups.
Pricing & Payment
How are your rates calculated?
By distance and time of day. Popular fixed rates: Downtown Chicago to O'Hare $110–$130, Downtown Chicago to Midway $95, Milwaukee to O'Hare $295, South Bend to Downtown Chicago $325. Request a quote for an exact price.
Are there hidden fees?
No hidden charges. All prices include applicable taxes.
What forms of payment do you accept?
Credit card, cash, Venmo and Zelle.
What is your cancellation policy?
No fee if you cancel 4+ hours before pick-up. 100% charge if cancelled after the driver arrives (30 minutes before pick-up). Full refund if your driver is late beyond a 10–15 minute grace period.
Booking & Scheduling
How far in advance should I book?
We accept bookings from 24 hours up to 1 month in advance.
Can I book last minute?
Yes — rides can be booked as little as 30 minutes before pick-up, subject to availability.
Can I change my reservation?
Yes, with at least 1 hour notice before pick-up.
Do you offer corporate or group discounts?
Yes, 5–10% depending on the number of days booked, national holidays and major events.
Vehicles & Chauffeurs
Are vehicles cleaned and maintained?
Vehicles are cleaned after every ride and maintained regularly through authorized dealerships.
Is smoking allowed?
No, smoking is strictly prohibited in all vehicles.
Are your chauffeurs licensed and background-checked?
Yes. All chauffeurs are certified and background-checked and wear a suit and tie. Vehicles carry $250k–$1M in insurance coverage.
Will the chauffeur help with luggage?
Yes. Meet & greet is available on request — your chauffeur can meet you at baggage claim and escort you to the vehicle. Mention any special needs when booking.
Special Services
Do you offer airport pickup and drop-off?
Yes, to and from all Chicago and Milwaukee airports, including O'Hare (ORD), Midway (MDW) and Milwaukee Mitchell (MKE).
Can I request a specific vehicle?
Yes, subject to availability — just request it when you book.
Are drinks provided?
Complimentary bottled water is provided. Alcohol and snacks are not allowed in the vehicle.
Do you offer child car seats?
Yes: rear-facing infant seats, front-facing toddler seats (2–3 years) and booster seats (4–5 years). Request them in the booking form.
Other
What if my flight is delayed?
No extra charge. Chauffeurs track your flight in real time and adjust pick-up accordingly.
What if I leave something in the vehicle?
Items left behind are kept safe and returned to you.
How do I contact you during my ride?
WhatsApp, call or text +1 773 905-2808, or email booking@24x7blackcar.com.
Dispatch is online 24/7
Still have a question?
Call, text or WhatsApp us any time — a real person answers.